Turning years of HR mail into a searchable knowledge base.
Government
Microsoft Graph · Claude · pipeline
245k → 1,271 entries
A municipality's HR team answered the same employee questions over and over, with the knowledge buried across years of mailboxes and no single place to look it up.
A pipeline that pulls HR mail through Microsoft Graph and uses Claude to distil recurring questions and answers into clean, reusable knowledge-base entries, turning a quarter of a million messages into a structured set of answers.
245,000 messages became 1,271 reusable knowledge-base answers, so the team looks things up instead of re-deriving them, and far fewer questions come back twice.