A custom WhatsApp inbox app for a fast-growing trading-education business.
Online education
TypeScript PWA · Supabase · WhatsApp API
One shared inbox
All student support ran through personal WhatsApp accounts. Messages got lost, coaches couldn't share one inbox, and there was no record of who answered what. It worked at small scale and broke the moment they grew.
A custom WhatsApp inbox app on top of the WhatsApp Business API: one shared, multi-agent inbox where conversations get assigned, answered with saved replies, and kept with full history. The team installs it like an app and works from one place.
One shared inbox instead of scattered phones. Nothing slips through the cracks, and a new coach is productive on day one instead of week two.